Pellhurst Plumbing Co.
Water doesn’t wait
for a good time.
By the time you can see it on the floor, it has been happening somewhere you can’t. The first job isn’t to diagnose it. It’s to stop it.
One number.
Two completely different days.
Nearly every call is one of these two. They want different things from us, and they should not get the same answer.
Emergency
Something is happening right now.
“I need somebody now.”
You are not researching a plumber. You are looking at water and working out how bad this is going to get. What you need is someone who answers, tells you where your shut-off is, and is already moving.
- Answer
- Stop it
- Diagnose
- Repair
Planned project
Something will happen, and you get to pick when.
“Who do I trust to do this properly?”
A water heater well into its second decade. A repipe you have been quoted for twice. A fixture you have wanted changed since you moved in. Nothing is leaking, you have time, and you intend to use it.
- Research
- Compare
- Options
- Confidence
What we do first
Stop it.
Then find out why.
A plumbing failure isn’t a fault waiting to be assessed. It’s damage happening at a rate, and the rate is the problem. Every minute spent working out the cause is another minute the ceiling is still taking water.
So the first thing on an emergency call is isolation — the smallest valve that stops water going where it shouldn’t. Sometimes that’s a fixture stop. Sometimes it’s the main. Once it’s closed the clock stops, and the diagnosis can take as long as it honestly needs.
If you do one thing before we arrive: find yours.
01
A water heater tells you before it goes.
Not loudly. A rust bloom at the base, a relief line that has started to weep, a recovery time that has quietly doubled — that is all the notice you are going to get, and it is usually enough.
02
Its second decade is a planning horizon.
A tank that has run that long owes you nothing. Replacing it on a weekday you chose is a different job, at a different price, from replacing it on a Sunday it chose.
03
The tank is the easy part.
What decides whether it was done properly is everything around it: the pan and where it drains, the expansion tank, the strapping, the relief line terminating where it should rather than where it was convenient. That is the actual work.
Who comes to the door
You are letting someone into your house.
Usually at short notice, often while something is going wrong, sometimes before you are dressed. Who turns up matters more than anything else on this page.
You hear what we are doing before we do it.
Including when the honest answer is that it has to be opened up before anyone can price it.
The old part stays until you have seen it.
If something came out of your house, it is on the drive when we leave, not in the van.
One crew, start to finish.
Whoever quoted the work is whoever does it, and is standing there when you ask about it.
If it’s happening now, call.
If it can wait, that suits us both.
The phone is the fast door. Anything that can hold until morning is easier to do properly in daylight, with the right part already on the van.
Service area
Residential plumbing, across the area we can actually reach inside the window we promise. If you are not sure whether that includes you, ask — the honest answer takes about ten seconds and costs nothing.